ProPlantFrequently Asked Questions
Here are some of the most common questions we get asked. If you have a question that isn’t answered here, please feel free to reach out to us.
What ways can I train ProPlant to fit our factory?
There are two main ways you can train ProPlant. First, by uploading your equipment manuals and any vetted documentation you already have like training materials and SOPs. Second, using expert conversation mode where ProPlant interviews your experienced team members through natural dialogue to capture their knowledge. Both methods adapt the system to your specific factory environment and equipment.
Can anyone train ProPlant?
Only authorized personnel within your company can train ProPlant so we can ensure the material is accurate and fits your needs. This is true for both documents you upload or expert interviews. Your administrators control who has training privileges, letting you maintain quality control over the knowledge base.
How much time do I have to invest in training?
ProPlant is designed to utilize expert time efficiently. We'll keep training bite-sized and as simple as having a conversation. Unlike traditional knowledge documentation that demands dedicated time away from production, they'll save a lot of time not having to repeat the same information to different team members.
How do I know ProPlant is learning the right things?
ProPlant is designed to learn from the best. We use a combination of human oversight and machine learning to ensure that the information captured is accurate and relevant. You can review and approve the knowledge captured during training sessions, ensuring that it meets your standards before it becomes part of the system.
How does ProPlant protect our proprietary information?
All data remains in your private tenant with zero cross-contamination between customers. We do not sell your information under any circumstance to anyone. All context used for training ProPlant for your company is only used to help improve the system for your company. We take data security and privacy very seriously and have implemented strict measures to protect your information.
How does this differ from our documentation systems?
Unlike traditional documentation that quickly becomes outdated, we continuously update as experts interact with ProPlant. While manuals focus on ideal procedures, ProPlant captures the real-world knowledge your experts use daily—the tricks, workarounds, and nuanced understanding that make operations run smoothly. We just make it as simple as having a conversation. Plus, ProPlant connects related information across your knowledge base, surfacing relevant details your team might not even know to look for.